F.A.Q

A guide to Grand Brush Custom's own products and painting services for patterns you design.

Yes, you can send us any pictures and descriptions of your idea so that we can create your own design for you. ORDER menu item.

What is the price of custom-designed shoes?

You can request a quote from the home page, menu, ORDER by filling out the form in the section. The price is always determined by the working time spent on the sample and its detail.

How long does it take to make my custom products?

This always depends on the design chosen, its difficulty and the volume of orders placed by our team. After receiving orders, we review the design and contact the customer to inform them of the costs (which are determined by the detail of the sample) and any possible ways to simplify the design, if necessary.

Once we have agreed on the plan, we will start painting and it will take 12-18 business days to complete, depending on the detail of the sample.

Do you provide the shoes?

What not We sell shoes. The shoes must be provided by the customer, who can deliver them to us in person or by mail.

Can I add my own shoes for painting?

Yes, we also work on shoes you bring in. It is important that the shoes you bring in are new or have not been worn, thus avoiding dirt and possible surface damage, which would make it difficult to prepare the sneaker for painting.

Let us know when ordering if you want the pattern for your shoes!

If you make custom shoes, do you make a plan before painting?

After receiving your order, our artists will create a design for your shoes. We will then contact you and share the design with you.

ORDERING INSTRUCTIONS

How do I place a custom order?

To place your order, all you need to do is ORDER Click on the menu item to read the information and then fill out the ordering instructions at the bottom of the page. Write your instructions and attach pictures of your idea.

Where can I buy shoes?

You can order our products online from our webshop at ORDER by filling in the menu item.

I did not receive confirmation of my order regarding the product.

You will receive a confirmation email after placing your order (please check your spam folder if you do not see it in your inbox).

For any order errors, please contact us with your order number at hello@grandbrush.eu or call us at CONTACT US Contact details can be found in the menu.

GUIDELINES FOR CARE

Are the paints water-based?

Yes. We use high-quality, waterproof leather and fabric paints. The items are primed before painting and the paint is treated with a fixative to ensure the colors last a long time.

Can the shoes be worn in the rain?

Yes, the colors are waterproof, so they are not affected by rain.

Do I have to use a protective spray on my shoes?

No need, the paint is treated with a fixative and is waterproof.

Can I wash them?

Hand wash with cold water and neutral soap. We do not recommend washing in the washing machine as this may damage the shoes and the paint.

SHIPPING AND REFUND POLICIES

How much is the delivery cost?

Hungary: 5000 HUF

Do you ship abroad?

Again

Will there be this import fee?

Our products from Hungary we deliver.

It is the buyer's responsibility to check before ordering whether import duties are due in your country and you will have to pay any import taxes and duties upon arrival, so please check the shipping costs for your country before purchasing.

How long does the delivery take?

After the Sneaker is completed, the shipping time itself takes approximately 1-2 business days in Hungary, 3-5 business days to Europe.

Do I have this opportunity to track my package?

Orders are shipped with Foxpost, GLS, and after they are shipped, the buyer will receive a confirmation email with a tracking number.

What is the return policy?

Since these are unique, personalized, hand-painted products, we are unfortunately unable to accept returns or refunds.